HP PCs – Windows 8 Product Activation | HP® Customer Support
To help prevent software piracy, Microsoft requires that Windows 8 is activated before it can be used. All HP and Compaq computers and tablets that come with Windows 8 installed activates automatically once connected to the Internet, to make it easier for you to set up your computer. However, if you decide to install a different version of Windows 8 such as an upgrade to the Enterprise version or a store-bought copy of Windows 8, you need to activate Windows as part of the installation process.
Activate Windows 7 or Windows 8.1
To help prevent software piracy, Microsoft requires that Windows 8 is activated before it can be used. All HP and Compaq computers and tablets that come with Windows 8 installed activates automatically once connected to the Internet, to make it easier for you to set up your computer.
However, if you decide to install a different version of Windows 8 such as an upgrade to the Enterprise version or a store-bought copy of Windows 8, you need to activate Windows as part of the installation process. There also might be situations when Windows prompts you to activate the product, even though the product has already been activated. If you are not using the latest version of Windows 8, some graphics and information in this document may vary.
You can get the latest version from the Microsoft Store. Types of Windows 8 activation There are two methods for activating Windows 8: WPA involves two numbers.
One is an installation ID generated by entering a Windows 8 product key that the computer owner submits to Microsoft, either over the Internet or by phone. OEM Activation 3. Windows 8 will activate automatically the first time the computer is connected to the Internet. With OA3-activated systems, most of the computer’s hardware can be replaced without the need to reactivate the software through Microsoft.
Reasons Windows 8 might need to be activated again If your computer came with Windows 8 pre-installed, Windows might require activation through Microsoft due to: An upgrade or update to Windows.
Installation of certain device drivers and software. Removal of certain operating system software or files. Windows activation terms These are terms used during the activation process: Requires a person to unlock the computer before Windows can be used. No personal intervention is required normally to activate Windows, but the computer must be connected to the Internet for Windows to activate automatically.
The agreement that the Windows user must accept to use the Windows product. Certificate of Authenticity COA: A proof of ownership identification method to help prove that a Windows product is not counterfeit or copied. The COA might be in the form of a label that contains a bar code and product key. A label included on computers that came with Windows 8 pre-installed. The GML indicates which version of Windows 8 was installed originally on the computer.
Product Key: A character alphanumeric code used to activate Windows. Installation Identification Number: A number generated based on the product key entered during Windows setup.
Confirmation Identification Number: A number that allows you to complete the activation process. Activate Windows 8 over the Internet The quickest and easiest way to activate your copy of Windows 8 is to activate it over the Internet. If you do not have an Internet connection, or if it is inconvenient to make a network connection, see the Other ways to activate Windows 8 section of this document.
You must be signed in as an administrator to activate Windows 8. To activate Windows 8 over the Internet: Log in to the computer as an administrator, and then connect to the Internet. Select Change PC settings in the lower-right corner of the screen.
In PC settings, select the Activate Windows tab. Select the Enter key button. If you used discs to install Windows 8, you might find the product key on the disc packaging.
If you bought Windows 8 over the Internet, the product number might be included in an email you received after the purchase and download of Windows 8. Type the product key into the Product Key field. Windows automatically detects whether the product key is valid. If a User Account Control message displays, enter your password or provide confirmation.
If product activation is successful and a Thanks, you’re all done message displays, click Close. If activation was not successful, check the key and enter it again, or continue to the Other ways to activate Windows 8 section of this document.
Confirming that Windows is activated Follow the steps below to confirm that Windows activation was successful. In PC and devices, select PC info. In PC info, look under Windows in the right pane to confirm that Windows is activated. Adding features or getting a different edition of Windows 8: You can add features to Windows 8, or get a different version of Windows 8. From the Start screen, type add features to open the Search charm, and then select Add features to Windows 8.
When the Add features to Windows 8. Other ways to activate Windows 8 Alternate methods to activate Windows 8: Activate Windows 8 over the phone If Windows 8 activation over the Internet is not possible, activate the product by contacting Microsoft over the phone. If you do, Microsoft might direct you to purchase a new operating system. If the operating system does not need to be replaced, simply activate or reactivate your existing installation. To activate Windows 8 over the phone: From the Start screen, type slui to open the Search charm, and then select slui 4 from the search results.
Click the down arrow under Select your country or region, select the name of your country or region, and then click Next. Call the telephone number provided on the Call and provide your installation ID screen. Be prepared to enter the series of numbers listed under Installation ID.
Follow the instructions from the telephone system. When provided with the confirmation ID, write the numbers down. On the Enter your confirmation ID screen, enter the numbers into fields A through H, in the same sequence as provided by the telephone system, and then click Activate Windows. If product activation was successful, a success screen displays and you are done. If product activation is not successful: Windows 8 came pre-installed on your computer: Windows 8 did not come pre-installed on your computer: Activate Windows 8 using HP System Recovery If your computer came with Windows 8 pre-installed and you have not replaced the motherboard, HP System Recovery can be used as an alternative to performing either an online or telephone activation.
HP System Recovery restores Windows 8 to its original factory condition and reinstalls the original operating system. There are several different recovery situations to consider: If the computer shipped with Windows 8 and the Recovery Manager is functional, use the Recovery Manager to restore the computer to its default factory conditions. Windows 8 activates automatically when connected to the Internet.
If the computer shipped with Windows 8 but the Recovery Manager is not functional, use the recovery discs to restore the computer to its default factory conditions. If the computer shipped with an earlier version of Windows but included an upgrade disc for Windows 8 provided by HP, restore the computer to its default factory conditions, and then upgrade again to Windows 8. If the computer shipped with an earlier version of Windows and you upgraded or custom-installed a full retail version of Windows 8, use the Microsoft DVD to re-install Windows 8.
If the computer shipped with Windows 8 and the Recovery Manager is not functional, but you have not created the recovery discs, you can order a Windows 8 Recovery DVD. You might need to contact Microsoft to activate Windows 8. Troubleshooting Windows 8 activation errors If an error code displays while attempting to activate Windows, try the solutions below to solve the problem.
If you continue to get an error message, Contact HP support. When contacting HP, have your model number, product number, and serial number ready. Error message What the error message means Possible solutions Windows isn’t activated. This PC isn’t activated anymore. If you reinstalled Windows or made changes to your hardware recently, you can contact support for help. Windows 8 is not activated on the computer for reasons such as changes in the hardware configuration or because Windows 8 was activated multiple times on the computer.
Activate Windows. Restart Windows normally to get everything you need to activate. Windows 8 activation is not possible in safe mode. Restart in normal mode from Windows: There’s a problem with activation. Please contact the manufacturer of your PC, or buy a new key.
There is a problem with the product key. The product key on this PC didn’t work. You might need to contact the company that built this computer, or buy a new key. Contact HP support for assistance. Windows isn’t activated.
The product key didn’t work. Try a different key, or buy a new one.
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HP PCs – Windows 8 Product Activation
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Reasons Windows 8 might need to be activated again
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